Set up a web chat widget in 5 minutes
Add a single line of embed code to your site and start talking with your visitors instantly. We walk through setting up — and optimizing — a widget that adopts your brand and language and answers from your knowledge base.
A visitor arriving at your website will often leave the page if they can't find the answer they're looking for within a few seconds. The web chat widget exists to prevent this drop-off: it lets the customer start a conversation right when they need it, without leaving the page.
Setup really is one line
Setup is genuinely simple. You just paste the embed code you generate from the panel into your site's <head> tag. The widget automatically picks up your brand's colors, language and positioning; it requires no additional development effort.
The advantage of a one-line snippet is that it fits your site no matter what it's built with: WordPress, a Shopify theme, a custom Next.js app or a static page — it doesn't matter. Your marketing team can ship the widget without waiting on a developer for every change.
More than a chat box
The widget is not just a chat box. It answers accurately and consistently from your knowledge base, and when needed it calls Shopify, Magento or your own API to answer questions like 'Where is my order?' with live data. So it doesn't only inform — it takes action inside the conversation.
You can feed the knowledge base by crawling your site or by uploading PDFs. The widget then speaks from sources you've approved, from product descriptions to return terms; it doesn't guess. When you update your content, refreshing the source is enough.
After-hours and live-agent handoff
A well-configured widget answers questions that come in at midnight with the same quality. The customer doesn't have to wait for a human; when needed, the conversation is seamlessly transferred to a live agent who takes over seeing all of the context so far.
Multilingual sites need no extra configuration either: whatever language the visitor writes in, the assistant replies in that language. A single widget can greet customers across different markets at the same quality.
Start small, grow with data
A practical tip: first enable the widget on a few of your highest-traffic pages, monitor the frequently asked questions and the conversion impact, then roll it out across the whole site. Starting small and growing with data is the healthiest path.
In the first weeks, keep an eye on the 'unanswered questions' list in the analytics panel; it directly shows which content is missing from your knowledge base. Every gap you close pushes the share of automatically resolved conversations a bit higher. Note: a WhatsApp channel is coming soon, and the knowledge base and scenarios you build with the widget will lay the groundwork there too.
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